Privacy & Policy

1) Introduction

We provide CCTV camera installation, maintenance, AMC (Annual Maintenance Contract), repair, and related support services. This Privacy Policy explains how we collect, use, share, and protect information when you contact us or use our services.

2) Information We Collect

We may collect:

  • Contact details: name, mobile number, email (if provided).

  • Service details: address, site location, service request, device details (brand/model/serial), warranty/AMC status.

  • Payments/invoices: billing name, GST details (if applicable), invoice details, payment reference/transaction ID (we do not store full card details).

  • Site visit records: work notes, photos of installation/defects (only for service proof), signatures on job sheets.

  • CCTV footage: we do not collect or store your CCTV footage unless you explicitly ask us to check a specific clip for troubleshooting and share it with us voluntarily.

3) How We Use Your Information

We use your information to:

  • schedule visits, provide installation/AMC/repair support

  • prepare quotations, invoices, and service reports

  • communicate updates (calls/WhatsApp/SMS)

  • maintain AMC history and warranty tracking

  • improve service quality and resolve complaints

4) Sharing of Information

We may share information only when necessary:

  • with technicians assigned to your job

  • with suppliers/service centers for warranty/parts replacement

  • with payment or accounting partners for billing records
    We do not sell your personal data to anyone.

5) Data Security

We take reasonable measures to protect your data. Access is limited to authorized staff/technicians. However, no method of storage or transmission is 100% secure.

6) Data Retention

We keep service and billing records for as long as needed for AMC history, accounting, or legal compliance. You can request deletion of non-mandatory data where applicable.

7) Your Choices & Rights

You can request:

  • correction of your contact/address details

  • a copy of your service records

  • deletion of optional photos/notes (where feasible)
    Contact us using the details below.

8) Third-Party Links / Apps

If we communicate using WhatsApp/Phone/Email, their privacy policies apply. We are not responsible for third-party platforms.

9) Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect data from children.