Refund Policy

1) General Policy

We aim for fair and transparent billing. Refunds depend on the type of service/product and the work already completed.

2) Installation / Service Charges

  • Site Visit / Inspection Fees: Non-refundable once the visit is completed.

  • Installation / Labour Charges:

    • If work has not started, a full refund may be issued (after deducting any visit/booking fee if applicable).

    • If work is partially completed, refund (if any) will be proportionate to pending work, after deducting labour, travel, and used consumables.

    • If work is fully completed, installation/labour charges are non-refundable.

3) AMC (Annual Maintenance Contract)

  • If AMC is cancelled within 7 days of purchase and no service visit has been used, refund may be issued after deducting documentation/processing charges (if any).

  • If any AMC visit/support has been provided, refund (if any) will be calculated as:
    AMC Amount – (Used Visits/Support Cost + Admin/Processing Fees)

  • After 30 days, AMC refunds are generally not available, unless required by law or special written approval.

4) Products / Equipment (Cameras, DVR/NVR, HDD, SMPS, etc.)

  • Sealed/boxed items: Return accepted only if unused, in original packaging, and within 7 days of delivery/installation.

  • Opened/used items: Generally non-refundable. Replacement/repair will follow manufacturer warranty.

  • Refunds are not provided for damage due to power surge, water, mishandling, physical damage, or third-party modifications.

5) Custom/Per-Request Items

Custom-length cabling, special brackets, custom configuration, and ordered-on-demand items are non-refundable once arranged/procured.

6) Refund Method & Timeline

Approved refunds are made via the same payment mode (bank/UPI) where possible. Processing time typically depends on bank/UPI processing.

7) When Refunds Are Not Applicable

  • Change of mind after installation/completion

  • Delays caused by customer unavailability/site access issues

  • Issues due to internet/router/ISP problems (unless explicitly included in scope)

  • Damage from external causes (surge, lightning, water, theft, vandalism)